RETURN & REFUND POLICY

Thinking about returning something?

Here’s everything you need to know about returns, refunds, warranties, and how to get your order sorted if something’s not quite right. 

Return Eligibility

We want you to love your gear—but if something’s not working out, no worries. You can return it for a full refund within 30 days of receiving your order.

Here’s what we need:

✅ Original condition – Unworn, unused, clean, and with tags attached
✅ Original packaging – Just like you got it
❌ No signs of wear – No stains, damage, or signs of use

If your item doesn’t meet the return conditions, we won’t be able to process your refund.

How to Start a Return

Getting started is simple:

1. Email Us
   Reach out to support@iwear-shop.net.au with your order number and what you’d like to return.

2. Send It Back
   You’ll need to cover the return shipping costs. We recommend using tracked shipping to avoid any issues.

3. Wait for Confirmation
   Once we receive and inspect your return, we’ll email you with an update.

Refund Processing Time

Approved refunds will be processed within 2–5 business days after we receive your return.
The refund will go back to your original payment method (credit card, PayPal, etc.).

Please allow a few additional days for your bank to clear the funds.

Late or Missing Refunds

If your refund hasn’t shown up:

1. Check your bank account again

2. Contact your credit card provider

3. Contact your bank (sometimes processing takes time)

Still nothing? Email us at support@iwear-shop.net.au — we’ll chase it up for you.

Warranty Claims – We’ve Got Your Back

We stand by our quality. If your item arrives damaged or has a manufacturing fault (like stitching, prints, zips, or fabric defects), we’ll sort it out with:

• An exchange

• A replacement

• Or a partial refund

Just let us know as soon as possible, and include photos if you can.

What’s Not Covered

Our policy doesn’t cover:

• Change of mind

• General wear and tear

• Damage from incorrect washing

• Sale items or final sale purchases

• Gift cards

We always try to be fair—if you’re unsure, just reach out and ask.

Need Help?

We’re here to make it easy.
Email us anytime at support@iwear-shop.net.au with questions about returns, refunds, or anything else.

We’ll make sure you’re back on track in no time.