PRIVACY POLICY

1. Introduction

At iWear Shop, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, www.iwear-shop.net.au (the “Site”), and when you make a purchase from us.

By using our Site and providing us with your personal information, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect the following types of information when you interact with our Site:

Personal Information

• Account Information: When you create an account or make a purchase, we may collect personal details such as your name, email address, postal address, phone number, and payment information.
• Payment Information: We may collect payment details when you complete a purchase, such as credit card details. However, payment information is processed securely by third-party payment providers, and we do not store your full payment details.

Non-Personal Information

• Device Information: We collect information about your device, including the type of device, IP address, browser type, and operating system.
• Usage Information: We may collect information on how you interact with our website, such as pages visited, time spent on the site, and referral links. This information is typically collected using cookies.

3. How We Use Your Information

We use your personal information for the following purposes:

• To Process Orders: To complete transactions, process payments, and deliver products.
• Customer Service: To respond to your inquiries, provide support, and address any concerns regarding your purchases.
• Marketing and Promotions: With your consent, we may use your contact information to send promotional materials, newsletters, or updates on new products and sales. You can opt out of marketing communications at any time by contacting us or using the unsubscribe option in emails.
• Website Improvements: To improve the user experience on our website and personalise content based on your preferences.
• Legal Obligations: To comply with any applicable legal requirements, such as tax reporting or fraud prevention.

4. Sharing Your Information

We may share your personal information in the following circumstances:

• Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping companies, and email marketing platforms. These providers are only permitted to use your information for the purpose of fulfilling their services to us.
• Legal Compliance: We may disclose your personal information if required by law or in response to valid legal requests, such as subpoenas or court orders.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience on our Site. Cookies are small files stored on your device that allow us to recognise you and improve the functionality of our website.

You can control cookies through your browser settings. However, disabling cookies may impact your experience on our Site, including preventing certain features from working properly.

6. Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. While we take steps to secure your information, no method of internet transmission or storage is 100% secure, and we cannot guarantee the security of your data.

7. Accessing and Updating Your Information

You have the right to access the personal information we hold about you. If you would like to update or correct any of your personal details, please contact us at support@iwear-shop.net.au.

If you wish to request a copy of your information, or if you would like us to delete your personal information, please let us know, and we will respond in accordance with applicable laws.

8. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including any legal, accounting, or reporting requirements. When your data is no longer needed, we will securely delete or anonymise it.

9. Links to Other Websites

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13 years of age. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information.

If you are a parent or guardian and you believe your child has provided us with personal information, please contact us immediately so that we can take the necessary action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will be effective as of the date it is posted. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

iWear Shop
Email: support@iwear-shop.net.au